Frequently Asked Questions (FAQ)
Welcome to the Simplified Maritime Help Center. Here you’ll find answers to the most common questions about our platform.
General Questions
Q: What is Simplified Maritime? A: Simplified Maritime is an online learning platform built by mariners, for mariners. Our mission is to provide high-quality, practical, and accessible education to help seafarers simplify their work, enhance their knowledge, and develop into effective leaders. We offer a range of courses covering technical skills, regulatory compliance, and leadership development.
Q: Who are the instructors? A: Our instructors are active and former maritime professionals, including senior officers and engineers with proven track records of success and leadership. They are experts in their fields who are passionate about sharing their knowledge and helping fellow seafarers succeed.
Q: Is Simplified Maritime for all ranks? A: Yes. Our content is designed to benefit seafarers at all stages of their careers, from cadets just starting out to senior officers looking to refine their leadership skills and stay current with industry regulations.
Account Management
Q: How do I create an account? A: You can create an account by clicking the “Sign Up” button on our homepage. You will need to provide your name, a valid email address, and create a password.
Q: I forgot my password. What should I do? A: If you’ve forgotten your password, click the “Forgot Password” link on the login page. You will receive an email with instructions on how to reset your password.
Q: How can I update my profile information? A: You can update your personal information, including your name, professional headline, and profile picture, by navigating to your “Account Settings” or “Profile” page after logging in.
Q: How do I delete my account? A: You can request to delete your account from your “Account Settings” page. Please be aware that deleting your account is permanent and will result in the loss of access to all enrolled courses. For more details, please refer to our Privacy Policy.
Payments & Refunds
Q: What payment methods do you accept? A: We accept major credit and debit cards, as well as other popular payment methods available in your region. All payments are processed securely through our trusted payment partners.
Q: What is your refund policy? A: We offer a 30-day money-back guarantee on individual course purchases. If you are not satisfied with a course, you can request a refund within 30 days of your purchase. Please see Section 3.3 of our Terms of Use for full details and conditions.
Q: How do subscriptions work? A: Our Subscription Plans give you access to a large library of our top courses for a recurring monthly or annual fee. Your subscription will automatically renew unless you cancel it from your account settings.
Q: Can I get a refund on my subscription? A: Subscription payments are generally non-refundable. If you cancel your subscription, you will retain access until the end of your current billing period.
Course Access & Learning
Q: How long do I have access to a course I purchase? A: When you purchase an individual course, you receive lifetime access to the content. This means you can learn at your own pace and revisit the material anytime you like, as long as your account remains in good standing and the course is available on our platform.
Q: Can I download courses for offline viewing? A: Yes, our mobile application allows you to download course lectures for offline viewing, so you can continue learning even with limited or no internet access at sea.
Q: Will I get a certificate after completing a course? A: Yes, upon successful completion of a course, you will receive a certificate of completion from Simplified Maritime, which you can download and share.
Q: What is the difference between buying a course and a subscription? A: Buying a course gives you perpetual access to that single course. A subscription gives you temporary access to a large collection of courses for as long as your subscription is active.
Technical Support
Q: The website or a video is not loading properly. What should I do? A: First, please try clearing your browser’s cache and cookies or using a different web browser. If the problem persists, check your internet connection. For further assistance, please contact our support team at [email protected].
Q: Is there a mobile app available? A: Yes, Simplified Maritime has a mobile app for both iOS and Android devices, allowing you to learn on the go and download content for offline access.
Q: I have a question about a course topic. How can I get help? A: You can ask questions directly in the Q&A section of the course you are enrolled in. The instructor or other students will be able to assist you.
